FAQs

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NorthShore Zipline FAQ’s

Tours are by reservation only.

People can walk along a short distance until they reach the viewing area where they will be able to see 6 out of the 7 lines. There is no fee for walk-alongs.

Check-in time is 1/2 hour prior to tour time.

The tour takes between 1 1/2 to 2 hours, depending on the size of the group, plus 30 minutes for check- in.

Closed toed shoes are required, no sandals or flip-flops. And yes…water shoes are fine.

You must be between 40 lbs and 270 lbs.

Children must be at least 5 years/40 lbs to participate.

Sorry, but we do not allow pregnancy or those with neck or back injuries.

A professional photographer will capture live action shots of you and your family which you will be able to preview in a slideshow prior to purchase.

Photos are $30 for groups of 1 to 3 and $10 per person for each additional person. (maximum of $80)

Small point and shoot cameras with a wrist strap are allowed.

Sorry, we do not provide food, but please feel free to bring snacks for before or after your tour. Water is provided.

Belongings can be locked in your car and we will keep your keys safe while you zip.

We operate rain or shine and provide rain gear if necessary. We cancel if we have high winds, heavy downpour, or thunder and lightning.

If we have your phone number on file, we will call you if we need to cancel. If you are in doubt and have not heard from us, please feel free to give us a call before heading our way.

All cancellations require 24-hour notice.

You have up to the first two lines to determine if ziplining is for you. If at any point prior to the third line you decide it is not, NorthShore will authorize a full refund. If it happens to a small child, a parent who has to stay back will be refunded as well.

The course meets The Association for Challenge Course Technology (ACCT) standards for zipline construction: http://acctinfo.org and our experienced tour guides have been professionally trained in accordance to industry standards, including those set by the (ACCT).